Implementation

Intouch implementation services have been fine tuned to ensure that you maximize the value of your Intouch deployment with a properly structured deployment.

Training

Intouch training services will ensure that your team is well equipped to take ownership of your deployment without dependence on external support.

Support

Intouch offers various Service Level Agreements which ensure you will have the continued support on a 24 x 7 basis from our professional support staff.

Development

Our platform is designed to accommodate the unique considerations of your business with customizations to the Intouch system.

Our Service Philosophy

Intouch is a client focused organization as we believe that great partnerships are the result of a strong service oriented culture. We only employ individuals who share in this philosophy as our success is solely dependent on your success!

The deployment of the Intouch solution follows a structured implementation process utilizing experienced functional, technical and project resources.  All projects utilize a 4-phased implementation process which ensures that our solution is delivered to your requirements, on time and on budget.  The 4 project phases include:

  • Phase I: Business Delivery Strategy.  Ensures that your requirements are clearly articulated and understood by our project team.
  • Phase II: Project Activity Plan.  Establishes a  framework to ensure that project tasks, timelines and resources are appropriately managed.
  • Phase III: Solution Deployment.  Execution phase of the project in which the Intouch solution is deployed and configured to your specifications.
  • Phase IV: Training & Hand-Off.  Ensures that the project has been delivered per specification and that your staff is well equipped to own the solution.

Take full control over your Intouch system with advanced system training.  Our skilled resources will  ensure you have a strong understanding of the system administration to ensure you are able to unleash the power of the Intouch solution for your operation.  Our training services can be structured to your needs with our professional product resource team.

  • Cost effective web-based sessions or extended onsite engagements.
  • Seasonal refresh for trained administrators or onboard assistance with new staff.
  • New feature & functionality training to ensure maximum utilization of the power of Intouch.
Intouch provides client support on a 24 x 7 basis with trained technicians in multiple timezones throughout the world. We offer multiple Service Level Agreements (SLA’s) to ensure that you receive the support you require at a price which is appropriate for your business. Our staff is accessible, knowledgeable and reliable. They will ensure ownership of any system issue through point of resolution.

  • 24 x 7 x 365 Support Availability
  • Online Helpdesk System for reporting & tracking of issues
  • Basic, Advanced or Premium SLA offering tailored towards your business needs
Intouch offers custom development services for clients with unique business requirements which are not met with standard configuration.  Our talented development team will work with your resources to define custom functionality which is uniquely suited for your business.