Our Service Philosophy
Intouch is a client focused organization as we believe that great partnerships are the result of a strong service oriented culture. We only employ individuals who share in this philosophy as our success is solely dependent on your success!
- Phase I: Business Delivery Strategy. Ensures that your requirements are clearly articulated and understood by our project team.
- Phase II: Project Activity Plan. Establishes a framework to ensure that project tasks, timelines and resources are appropriately managed.
- Phase III: Solution Deployment. Execution phase of the project in which the Intouch solution is deployed and configured to your specifications.
- Phase IV: Training & Hand-Off. Ensures that the project has been delivered per specification and that your staff is well equipped to own the solution.
Take full control over your Intouch system with advanced system training. Our skilled resources will ensure you have a strong understanding of the system administration to ensure you are able to unleash the power of the Intouch solution for your operation. Our training services can be structured to your needs with our professional product resource team.
- Cost effective web-based sessions or extended onsite engagements.
- Seasonal refresh for trained administrators or onboard assistance with new staff.
- New feature & functionality training to ensure maximum utilization of the power of Intouch.
- 24 x 7 x 365 Support Availability
- Online Helpdesk System for reporting & tracking of issues
- Basic, Advanced or Premium SLA offering tailored towards your business needs